Refund Policy

Last updated: June 14, 2026

1. Overview

MeCust is a cloud-based membership management application offering subscription plans (auto-renewing) through the Apple App Store and Google Play Store. This Refund Policy outlines the terms and conditions for refunds on subscription purchases.

2. Eligible for Refund

2.1 First-Time Purchase

If you are a first-time subscriber, you may request a full refund within 7 days of the initial purchase date. This applies to the first subscription purchase only.

2.2 EU Consumer Rights (14-Day Withdrawal)

If you are a consumer located in the European Union, you have the right to withdraw from the purchase within 14 calendar days without giving any reason, in accordance with the EU Consumer Rights Directive (2011/83/EU). However, please note that once you start using the cloud service during the withdrawal period, you expressly request the service to begin and acknowledge that you lose your right of withdrawal.

2.3 Technical Issues

If the service has critical bugs or compatibility issues that prevent basic functionality, and we are unable to resolve the issue within a reasonable time frame, a refund may be issued through the respective app store.

2.4 Duplicate Charges

If you were charged multiple times for the same subscription due to payment system errors, we will assist you in obtaining a refund through the app store.

3. NOT Eligible for Refund

Refund requests will NOT be approved in the following situations:

• Subscription Renewals: Auto-renewal charges for subsequent billing periods after the initial purchase
• Change of mind: Simply changed your mind after the 7-day refund window has passed
• User error: Purchased the wrong subscription plan by mistake
• Lack of knowledge: Not knowing how to use the product's features (please refer to the user manual or contact support before requesting a refund)
• Normal usage: The service has been used normally without technical issues
• Policy violations: License violations detected, such as unauthorized sharing of accounts or fraudulent activities

4. How to Request a Refund

4.1 For Apple App Store Purchases

To request a refund for subscriptions purchased through the Apple App Store:

• Go to reportaproblem.apple.com
• Sign in with your Apple ID used for the purchase
• Find the MeCust subscription and select "Request a Refund"
• Follow the on-screen instructions to submit your request

4.2 For Google Play Store Purchases

To request a refund for subscriptions purchased through the Google Play Store:

• Open the Google Play Store app on your device
• Tap Menu → Account → Payments & subscriptions → Budget & history
• Find the MeCust subscription and select "Request a Refund"
• Follow the on-screen instructions to submit your request

4.3 Contact Us for Assistance

If you need assistance with the refund process, please contact us at support@104j.com with the following information:

• Your Apple ID or Google Play email address
• Subscription plan name (1-Year / 2-Year / 3-Year VIP)
• Purchase date
• Reason for refund request
• App Store or Google Play order number (if available)

5. Important Notes

• Refund processing time is determined by Apple or Google and may take 5-15 business days after approval
• After a successful refund, your subscription will be cancelled and access to cloud features will be revoked
• You will have 30 days to export your data after subscription cancellation
• We reserve the right to make the final decision on all refund requests in accordance with applicable laws

6. Japan-Specific Law (特定商取引法)

For users in Japan, this Refund Policy is in compliance with the Act on Specified Commercial Transactions (特定商取引法). Subscription services are considered digital content and refunds are subject to the terms outlined in this policy. Please contact us at support@104j.com if you have any questions regarding your rights under Japanese law.

7. Policy Changes

We reserve the right to modify this refund policy at any time. Changes will be effective upon posting on this page. We will notify subscribers of material changes via email.

8. Contact Us

If you have any questions about this Refund Policy, please contact us:

Email: support@104j.com